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Terms and conditions

General terms and conditions of reservations

Date modifications can be made up to 48 hours before the previously confirmed reservation. The modification of the reservation must be notified by sending an email to reservas@medialunahostel.com and comercial@medialunahostel.com. If the guest does not request a modification up to 24 hours before or does not show up on the day of the reservation, that number of nights cannot be redeemed on later dates.

Special deals and promotions are not cumulative with each other.

Refund Policies: No refunds, money back or service exchange will apply; The refund will only apply in case Media Luna Hostels close operations and cannot offer the service before December 31, 2021.

Cancellation of reservations, our flexibility avoids cancellations. The client will have to pay the total price of the reservation if he cancels at any time.

Payment in advance, The client will have to pay in advance the total price of the reservation at any time.

NON-REFUNDABLE RESERVATIONS

Non-refundable reservations are those made through early booking, minimum stay and any other type of promotions. Please note that non-refundable reservations require full payment of the account to reserve. The payment will be processed and debited from the authorized credit card. If the card is rejected at the time of payment, the reservation could be canceled. No refunds will be given for cancellations, absences or premature departures. Changes or arrangements to the reservation will be considered cancellations and no refund will be offered.

 Policy for minors: The minimum age allowed to stay in shared dormitories is 18 years old. In private rooms, guests under 18 must be accompanied by a family member or guardian (verifiable at check-in). If not, they will not be able to stay and the cancellation penalty applies.

NOTE: Local citizens may be required to pay additional taxes, service fees, or other regulatory charges. National sales tax (19% as of January 1, 2017) is charged at the time of check-in to Colombian citizens regardless of the length of their stay and for foreigners who stay 60 consecutive days or more. The tax is applied per room, when the room is shared the charge is by a guest. The tax also applies to all travelers who are not classified as tourists visiting the country for other reasons.

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